Refund and Return Policy

Hot Girl Soda, Inc. Effective Date: September 14, 2026 Last Updated: September 14, 2026

This Refund and Return Policy applies to orders placed at hotgirlsoda.com. It is part of our Terms of Service. Products bought from a retailer or any other seller are covered by that seller's policy, not this one.

The short version: because we sell a food product, we can't accept returns of beverages once they've left our fulfillment center. But if your order arrives damaged, incorrect, or incomplete, tell us within 14 days and we will replace it or refund it.

For food safety reasons, we cannot accept returns or exchanges of beverages once an order has shipped, and we cannot resell returned product. Please do not ship product back to us unless we have asked you to in writing.

This does not limit any right you have under applicable law, and it does not apply to the situations described in Sections 3 through 6 below.

2.1 You may request cancellation of an order at any time before it is released to our fulfillment center. Email hello@hgsoda.com with your order number as soon as possible.

2.2 Orders typically release to fulfillment within one business day, and often sooner. Once an order has been released or a shipping label has been created, we cannot cancel it.

2.3 If we are able to cancel, we will refund the full amount, including any shipping charge and tax, to your original payment method.

3.1 Cans are packed to travel, but occasionally a package is mishandled in transit. If your order arrives with damaged, dented, leaking, or otherwise defective cans, contact us within 14 days of delivery.

3.2 Please include: your order number, a description of the problem, the number of cans affected, and photographs of the outer shipping box, the case, and the affected cans. Photographs let us file a carrier claim and are usually required for us to issue a replacement.

3.3 We will send a replacement for the affected cases or issue a refund for them, at your choice. You do not need to return damaged product.

4.1 If you received the wrong flavor or quantity, or an item is missing, contact us within 14 days of delivery with your order number and a photograph of what you received.

4.2 We will ship the correct product at no charge, or refund the affected items, at your choice.

4.3 Some orders ship in more than one box and boxes can arrive on different days. Before reporting a missing item, please check your tracking to confirm all packages have been delivered.

5.1 If tracking shows no movement for seven consecutive business days, or the carrier declares the package lost, contact us and we will file a claim and either reship or refund your order.

5.2 If tracking shows the package as delivered but you cannot find it, please first check with others at the address and with your building or neighbors, and allow 48 hours — carriers sometimes scan a package delivered before the final drop. If it still has not appeared, contact us within seven days of the delivery scan and we will work with you and the carrier on a resolution.

6.1 You are responsible for the accuracy of the shipping address you provide.

6.2 If a package is returned to us as undeliverable because of an address error or because delivery was refused, we will refund the product price once the package is received back at our facility. Shipping charges are not refundable in that case, and we may deduct the actual cost of return freight from the refund.

6.3 If you would like the order reshipped to a corrected address, a new shipping charge applies.

7.1 Approved refunds are issued to the original payment method. We cannot refund to a different card or account.

7.2 We typically process approved refunds within two business days. Your bank or card issuer may take an additional five to ten business days to post the credit.

7.3 Sales tax is refunded in proportion to the refunded amount.

7.4 If your order included a volume discount and a partial refund changes the quantity you kept, the refund is calculated on the discounted price you actually paid for the returned or affected items, not on the full list price.

7.5 If your order qualified for free shipping because of the quantity ordered, and a partial refund drops the order below that quantity, we do not retroactively charge you for shipping.

8.1 Free or promotional product has no cash value and is not refundable for cash.

8.2 Discount codes and promotional pricing are not refundable and cannot be reissued after an order is refunded.

We do not offer price adjustments if an item goes on sale or a promotion launches after your order is placed.

Email hello@hgsoda.com with your order number and, where relevant, photographs. We aim to respond within two business days.

Hot Girl Soda, Inc. 26242 Carmel St Laguna Hills, CA 92656 hello@hgsoda.com